Accapella Bridal goes above and beyond for each of my brides. My business is my investment in so many more ways than one, not the least the investment of my passion and dreams. So from the very first phone call up until the day they wear the gown, I deliver first class service that is honest, personal, and one-on-one. I think this is something, along with my knowledge and experience, that is really valued and appreciated in this region and by brides in general.
 
I had a bride who didn’t want the train of her dress but whose little daughter was also going to be at the wedding, so I suggested and made a miniature version of her mums dress for her to wear down the aisle. My bride wanted her dress to be a certain way, so I had it made my one of my Italian suppliers. One bride and her bridal party were struggling to find the bridesmaids dresses they were after, and although I don’t stock bridesmaid dresses, I knew one of my suppliers had the exact dress. I showed my bride and she loved it, so I ordered them in for her. As well as all the other times in between when I’m sat with my laptop at nighttime after dinner emailing my brides gowns that I saw they might like, these are some stand out moments that I feel best capture the lengths I go to for my brides.
 
A wedding dress is a purchase that is only intended, and is hopefully only made, once in someone’s life. It’s a big deal and so for somebody to be making an investment in a gown they will wear once and to be making that choice for the first time, having a service and advice with a personal touch that is genuine down to the tee is something that helps this part of their wedding preparations to be something that is enjoyed and cherished, not stressful. To help a bride select a gown that is everything she wants, in her price range, and for that process to not only be stress free but a pleasure - that is complete satisfaction.

The feedback I get is something that makes me feel like I must be doing something right - the glowing reviews on Facebook (I have 49 5 star reviews), the thank you letters and emails, the photos, they all make me feel like a celebrity. How do I measure my bride’s satisfaction in addition to all these? It’s the look on their face when they try on the right dress. The look and reactions from their nearest and dearest. The way they walk around my boutique when they know they’ve found the gown they want. That is my satisfaction.

In the 2 years of having opened Accapella Bridal, I have had over 200 brides. All of whose name I know and all of whom I know walked out extremely happy with the dress they would wear to marry the person they loved.

Connie.