Privacy Policy
Accapella Bridal
Last updated: 31 October 2026
At Accapella Bridal, we value the trust our brides and customers place in us. We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share information when you visit our website, contact our boutique, book an appointment or purchase our products and services.
1. Information We Collect
We may collect personal information including:
Names, email addresses and telephone numbers.
Wedding dates and appointment details.
Bridal gown measurements, fitting details and alteration requirements.
Purchase history, order details and payment records.
Communications with our team.
Photographs and videos taken in our boutique or provided by customers.
Website usage information collected through cookies and analytics tools.
We collect information relevant to providing our products and services and managing our business.
2. How We Use Your Information
We may use personal information to:
Arrange and manage bridal appointments, fittings and collections.
Process gown purchases, special orders and alterations.
Communicate about appointments, orders and services.
Maintain customer and business records.
Respond to enquiries and provide customer support.
Improve our website and services.
Showcase our gowns, craftsmanship and bridal experiences through photography and video, in accordance with our photography practices and applicable law.
3. Photography, Video and Social Media
Photography and video are part of how Accapella Bridal showcases our gowns, craftsmanship and real bride experiences.
We may photograph or film gowns, fittings, finished alterations and other aspects of our boutique experience for use on our website, Instagram, Facebook, TikTok, YouTube and other promotional platforms.
Where customers are identifiable, we generally seek their verbal permission before sharing images or videos publicly.
Customers are welcome to decline photography or request that their images not be published.
If you have concerns about an image featuring you, please contact us. We will review your request and, where appropriate, remove the content from platforms under our control.
4. Customer Communications and Marketing
Accapella Bridal uses email, telephone and SMS to communicate with customers regarding enquiries, appointments, purchases, fittings, alterations and collections.
We do not currently send promotional marketing emails or SMS messages. Customers are treated as opted out of direct electronic marketing by default.
Should we introduce promotional electronic communications in the future, we will obtain any consent required by law and provide appropriate unsubscribe options.
5. Third-Party Services
We use third-party service providers to assist with our business operations, including Squarespace for website hosting and CloudBridal for appointment and customer management.
Other providers may assist with payment processing, customer communications, website analytics and related services.
Relevant personal information may be processed by these providers where necessary to deliver our services.
6. Overseas Designers and Manufacturers
Accapella Bridal works with international bridal designers and manufacturers to create and customise wedding gowns.
Where necessary, we may share customers' names and gown measurements with our international designers and manufacturers to fulfil orders and ensure the correct fit.
This information is shared for the purpose of producing and supplying customers' gowns.
We take reasonable steps appropriate to the circumstances to protect personal information shared with overseas recipients.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
You may manage or restrict cookies through your browser settings.
8. Information Storage and Security
We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure.
Information is retained for as long as reasonably necessary for business operations, record-keeping and legal requirements.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
9. Sharing Personal Information
Accapella Bridal does not sell customer personal information.
We may share relevant information with designers, manufacturers, technology providers, payment processors, delivery services and other service providers where necessary to provide our products and services or comply with legal obligations.
10. Access, Corrections and Privacy Concerns
Customers may contact Accapella Bridal to request access to or correction of their personal information or raise concerns about how their information has been handled.
We will review privacy enquiries and complaints and respond in accordance with applicable Australian privacy laws.
Where applicable, unresolved complaints may be referred to the Office of the Australian Information Commissioner.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business operations, services, technology or legal obligations.
The latest version will be available on our website.
12. Contact Us
Accapella Bridal
Wollongong, NSW, Australia
For privacy enquiries, please contact our boutique using the contact details provided on our website.